Implementation Manager
Company Overview:
Join a dynamic, fast-growing healthcare B2B SaaS company in the payor-provider space. We are passionate about the purpose-driven mission to help improve the quality of care for patients and are building a collaborative, innovative, and inclusive culture. We are a fully funded company founded by serial entrepreneurs with a stable client base.
This project encompasses the full spectrum of healthcare, delivering world-class clinical capabilities that support individuals at every stage of their healthcare journey.
You’re a Perfect Match If You Have:
- Bachelor’s degree in business, technology, or a related field.
- 5+ years of experience in implementation roles, preferably in a B2B SaaS environment.
- Understanding of client needs and a passion for delivering exceptional client experiences.
- Excellent written and verbal communication and interpersonal skills.
- Proven ability to manage complex projects, prioritize tasks, and meet deadlines.
- Understanding of SaaS technology and ability to configure and deploy solutions.
- Experience in the healthcare industry, particularly with payer solutions.
Your day-to-day activities:
- Customer Onboarding & Setup. Lead customers through the setup and configuration process, ensuring that the solution meets their specific needs and is deployed successfully.
- Implementation Support. Assist in the technical aspects of product deployment and project management including troubleshooting and addressing any challenges during the initial setup phase.
- Customer Education & Training. Conduct product training sessions to ensure that customers understand how to use the platform effectively.
- Monitor and Ensure Product Adoption. Track usage patterns and adoption rates, offering guidance and support to encourage customers to fully leverage the platform.
- Proactive Risk Management. Identify and address any challenges that may arise during the onboarding and early usage phases, minimizing any disruptions to the customer’s experience.
- Collaboration with Cross-Functional Teams. Work closely with Sales, Product, and Support teams to ensure customer needs are met and any product or service gaps are identified.
- Continuous Feedback Loop. Gather customer feedback during implementation and after, relaying insights to improve future onboarding processes or product development.
If you are ready to take on the challenging and rewarding role of Implementation Manager that directly impacts the future of healthcare technology, we invite you to apply and join our mission to enhance patient care. Engage with us to drive innovation and deliver impactful solutions that make a significant difference.
